Using the website
The TTS website is designed to help you browse and buy securely online in a few simple steps.
We have put in a lot of effort to make your experience on the site straightforward and fun. That's not to say that we've now put our feet up - your suggestions on improvements are welcome and encouraged.
If you have comments on the website, its features or any of the content you see on your travels in TTS cyberspace, please let us know!
Buying online
If you've bought products online before, you'll already know the three basic steps:
- Choosing your product(s)
- Entering your delivery and billing details
- Entering your payment details
- Even if you're new to online purchasing, you'll find it's quick and easy.
- You browse the products, add them to your basket and then check out!
Stock availability
It is not guaranteed that the stock shown online will always be available at all times. Call our customer service staff for up-to-the-minute information on 0800 138 1370.
For your convenience
We have also added a couple of features to make the process even quicker for you, especially if you buy from us online regularly:
Address lookup - in most cases, you'll only have to enter your postcode when we ask for your delivery and billing details
Save shopping basket - if you have a shopping list of products your basket will retain these items for a period of 30 days.
My Account - register your details once, and our website can fill them out for you automatically whenever you buy online with us. You can also check your order history and maintain your details.
Registration
When you register online with us, we need to know whether you're a representative of an educational establishment (e.g. a teacher) or a private customer.
If you fit the former description, enter your postcode and we'll attempt to find your establishment. Private customers can go ahead and add their details.
You'll be required to enter a password. This needs to be a 'strong' password - a combination of six or more numbers and letters. Strong passwords are more secure than weak ones, which do not mix numbers and letters.
Transaction and information security
Our Privacy Policy can be viewed online. However, should you have any further queries, please let us know.
Managing your account
We've provided you with your very own web pages to help you manage your online account.
My Account can be accessed from anywhere on the website and it contains details of:
Your website orders
You can also:
- Update your contact details
- Add / edit delivery addresses
- Change your password
You may notice that, if you represent an educational establishment, one item of your contact details can't be updated online. If the address of your establishment is not correct, we ask you to contact us.
