You'll find a selection of Frequently Asked Questions and answers here

How can I pay for my order?  

We accept payment via BACS. Unfortunately we are unable to take payment by credit card.

Are your electronic products suitable for use in my country?  

The majority of our electronic products are supplied with an international adaptor. Please contact us if you want to check about a specific product.

How long does delivery take?

In stock items normally arrive within 3-7 working days of the despatch date. Made to Order items will normally be delivered within 6-8 weeks (Europe). Let us know when you need the delivery by and we will check we can get it to you in time. The mode of transport and location of the delivery will depend on the delivery time.

Which carrier do you use?

Our chosen carrier for pallets is the global freight forwarder, DSV and for parcels it is UPS.

Will the delivery have to be signed for?

Yes all deliveries, from a parcel to a multiple pallet delivery needs to be signed for.

What will happen if the carrier attempts delivery during the school holidays?

If you want delivery in the school holidays our carriers need a 3 day window when there will be someone available to take the delivery. For pallet deliveries via DSV, your local DSV office making the delivery will call ahead to arrange a suitable date with you. Please remember to include the contact details for the delivery on your order for us to pass onto them.

Can I track my order once it has been placed?

Our customer services team will be happy to track your order for you. Please contact them either by email or telephone +44 1623 887068

What are your procedures for returning unsuitable or faulty products?

On receipt of goods, you have 14 days to report a faulty, damaged or unsuitable item(s). You can do this by e-mail or by contacting our Customer Service team on +44 1623 887068 Please provide as much information as possible for the reason for the request to return with full details about the fault or damage and provide photographs, where appropriate. The request will be assessed by one of our Key Account Advisors and we will agree the next action with you.

Is there any extra carriage charge for B.F.P.O. orders?

All BFPO orders are delivered to DSDA in Bicester and the delivery is free. DSDA will organise the delivery to your school. We are really sorry that we currently are unable to process these orders through our website. Please continue to send them to our international customer services team international@tts-group.co.uk

Why doesn’t a product from your current catalogue show up on your website?

In a small minority of cases a product may have been discontinued and subsequently removed from the website. This means that it will not be available for purchase.

I do not currently have an account with you. Can I still order?

Please contact us if you are new to TTS and want to set up an account. You can contact us by telephone on +44 1623 887068 or email international@tts-group.co.uk

Does the website use cookies?

Yes, our website uses cookies to help us improve our website and your experience of shopping with us. Cookies let us know when you have returned to our store, so we can help you find what you need. They could automatically complete some of the forms you have filled in before (if you’ve enabled them in your browser settings). They also tell us how visitors browse our website (but this information is anonymous, so we don’t know it’s you). Best of all, our cookies have zero impact on your waistline! More information can be found in our Privacy Policy.

What if I still have a query?

If these questions have not answered your query, please call us on +44 1623 887068 or email us international@tts-group.co.uk.